ympl.

YMPL / Support

A little help
goes a long way.

Questions, unexpected hiccups or an idea to share? We’re here to help with our apps and projects.

Let’s work it out.

Email us with the app or project name and a short description of what you need.

support@ympl.co.uk ↗

Reporting a problem?

  • Your app name and version
  • Your device model and operating-system version
  • What happened and the steps that led to it
  • A screenshot, if it helps explain the issue

Please leave passwords and payment-card details out of your message.

Find help for your app.

Questions about a purchase?

For our Apple apps, purchases are processed by Apple. Include the app name and what you bought so we can help with access or restoring a purchase. Billing and refund requests are handled by Apple.

Something isn’t working?

Try closing and reopening the app, and check whether an update is available. If the problem continues, email the details listed here. Contact us before deleting the app, as locally stored progress may be lost.

Feedback or a feature idea?

We’d love to hear what would make your experience better. Send your suggestion and the app or project it relates to.