Gemma’s Gems / Support
A helping wing.
Help with your woodland adventure, purchases and privacy choices.
Contact support
Tell us what happened, along with your device model, operating-system version and game version.
Email game support ↗General YMPL supportHow do I restore purchases?
Open either store from the title screen and choose Restore. Make sure you’re signed into the same Apple Account used for the original purchase.
What does Remove Ads include?
Remove Ads removes automatic adverts between games and levels. You can still voluntarily watch rewarded adverts for bonus flights where supported.
Where are the additional game modes?
The Web Store purchase unlocks Classic, Limited Flights and Hazel. Once purchased or restored, choose a mode in Settings.
How do I use the controls?
- iPhone and iPad: swipe in the direction you want to move.
- Apple TV: use the Siri Remote directional controls.
- Mac: use the arrow keys or QWE/ASD/ZXC layout; S pauses active gameplay.
Why aren’t leaderboards or achievements appearing?
Leaderboards and achievements use Apple’s Game Center. Check that Game Center is enabled and signed in within your device’s system settings.
How do I manage advertising privacy choices?
Where available, open the privacy options in the game’s Settings screen to review your advertising choices.
Who handles purchases and billing?
In-app purchases are processed by Apple. The game shows your local price before you buy, and Apple provides the final confirmation. Contact us if a purchase has not unlocked correctly.